Welcome to Nibzu! These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from Nibzu, you agree to these Terms. Please read them carefully before placing any order.

1. General Information

  • Nibzu (“we”, “our”, “us”) operates this eCommerce store to sell toys and related products.

  • By using our website and placing an order, you agree to follow these Terms.

2. Product Information

  • We make every effort to display accurate product details, including size, color, and description. However, slight variations may occur due to screen settings or manufacturing differences.

  • All products are subject to availability.

3. Pricing & Payment

  • Prices listed are in INR and inclusive/exclusive of applicable taxes (as specified at checkout).

  • We reserve the right to modify prices at any time without prior notice.

  • Accepted payment methods will be displayed at checkout.

4. Shipping & Delivery

  • We aim to ship products within the estimated timelines mentioned on our website.

  • Delivery times may vary based on location, courier partners, and unforeseen circumstances.

  • Once shipped, Nibzu is not responsible for delays caused by third-party courier services.

5. Return & Replacement Policy

  • Standard Products: Customers can request a return or replacement within 7 days from the date of delivery.

  • Sale/Discounted Items: No return or replacement is allowed unless the product is received damaged, defective, or incorrect.

  • Products must be unused, in their original packaging, and with all tags intact for return eligibility.

  • To request a return, please contact our support team on +91 7678609050, email us at support.nibzu@gmail.com, or click the link to raise a request.


6. Cancellations & Refunds

  • Orders may be canceled before dispatch. Once shipped, cancellation is not possible.

  • Refunds (if applicable) will be processed to the original payment method within 5–7 business days after the returned product passes quality checks.

7. Safety Disclaimer

  • Our toys are designed for children but must be used responsibly.

  • Certain toys may contain small parts that pose choking hazards for children under 3 years. Adult supervision is recommended at all times.

  • Nibzu will not be liable for misuse of products.

8. Limitation of Liability

  • We shall not be held responsible for indirect, incidental, or consequential damages arising from product use, courier delays, or website errors.

9. Intellectual Property

  • All trademarks, logos, designs, images, and content on Nibzu are the property of Nibzu.

  • Any unauthorized use or reproduction is strictly prohibited.

10. Privacy & Data Protection

  • Your personal details are collected and processed in accordance with our Privacy Policy.

  • We do not share customer information with third parties without consent, except as required by law.

11. Governing Law & Jurisdiction

  • These Terms shall be governed by and interpreted in accordance with the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana.

12. Contact Us

For questions, complaints, or return requests, please contact us at:

📧 support@nibzu.com

📍 Gurgaon, Haryana, India



Designed and developed by Nibzu